OPENET. NOT VERY OPEN (2)

Not long after I posted my previous entry, we were informed by our telco provider that we are eligible for upgrading for our broadband and cable tv services.  So on this day, we went to Compass Point to renew our contract for another 2 years.

The only thing I'm rejoicing is the change of channels on my cable tv and I'm going home today with my new set-top box.

So, dates have been fixed on 5 Oct for Openet to come and install the point and 11 Oct for telco provider to come to activate the service.

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So fast forward to 5 October.  Contractors came, after some discussion, they set down to do their work.

First, we emptied our cabinet and locate the electrical riser.  The Openet point will be placed next to this.  But the nearest, mean to drill holes (luckily thru the wall not the cabinet) so that cable could pass thru.

I was not present during the installation, but when I got home,  this is what I saw.

Not the terminal but a very odd wire casing sticking our of no where with a sloppy job of plastering.

Anyway, cable are linked, Openet Point installed. You think the job is done?  (Told you it's going to be troublesome)!

We left the place for our weekend grocery and when we got home, we noticed that we cant get a wifi connection on our laptops / smartphones.  

1.  We thought we off the modem by accident... nope, it's ON but the lights are blinking erratically.

2.  We thought the installation of optic fibre has disrupt the existing broadband signal.

So we call telco... and our digital home voice is down too!! WTH??

For the whole weekend, we have no wifi, no home line!!  The reason being....

The contractor who drilled thru the wall damaged the splitter (which was hiding in a corner of the electric riser).

The hole is big enough for me to poke in my pinky finger!!

Thanks to the prompt response from our telco's technician team!!

He came, he first look at the modem (which was working), he look at the Openet Point, trace it back to the electrical riser and WAHH LAAH!  He changed a new splitter and job done!! Came, diagnose and left all within 15mins!!

Of course, we "greased" the contractor left, right, centre, up and down for the damage!!  We were practically barking at them for lost of connection over the weekend and on Monday morning when they came (empty handed) and expect magic to fix the problem....  he got another yelling from the Pay Master.

Now that we got our internet connection and digital home voice back,  our next appointment for activation is on 11 Oct.

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